At stg-atelpi-stage.kinsta.cloud, operated by VEA S.R.L., we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.
RMA Process If you need to return an item to ATELPI for any reason, you must request a Return Material Authorization (RMA) number before sending the item back. The RMA number must be stated in your delivery documents when you ship the item to ATELPI. Please be aware that if you return an item without an RMA number, we reserve the right to reject the return.
Steps to send material back to ATELPI
Contact ATELPI to info@atelpi.com ask for an RMA Number. Please provide data including contact information, the product used, the reason for return, etc.
ATELPI then sends you the RMA number and form via email.
Check all information in the RMA form, print it and sign it, if required.
Put the RMA form together with the item for return into a box.
Send it to ATELPI. If the information is complete and correct we can process your RMA quickly.
Refunds
Refund will be assessed in the RMA process.
Exchanges
The exchange policy is defined in the RMA process
Damaged or Incorrect Items
The damaged or incorrect items policy is defined in the RMA process
Contact Us
If you have any questions or concerns about our Returns Policy, please contact us at:
